How do I track my order?

Log in to your account, go to My Orders, and select the order to see live status and tracking number once your item has been shipped.

What is the return and refund policy?

You have 14 days from delivery to request a return. Go to My Orders and click Return Request. Refunds are processed within 5â€“7 business days back to your original payment method.

How do I become a seller on Ulwa?

Click "Start Selling" or "Become a Seller", complete the onboarding steps, submit your KYC documents, and your store will be reviewed within 24â€“48 hours.

How do I pay with M-Pesa on Ulwa?

Select M-Pesa at checkout. An STK push notification will be sent to your Safaricom number. Enter your M-Pesa PIN to complete the payment securely.

Help Centre | Ulwa Support

Q: How do I secure my account?

Enable two-factor authentication (2FA) in Account Settings for extra protection. Use a strong, unique password and never share your M-Pesa PIN with anyone.

Placing an Order

Browse products, add to cart, choose delivery or pickup, and pay via M-Pesa or card. You will receive an SMS and email confirmation.

Tracking Your Order

Log in to My Orders, then select the order to see live status and tracking number once shipped.

Returns & Refunds

You have 14 days from delivery to request a return. Go to My Orders and open Return Request. Refunds are processed within 5â€“7 business days.

Becoming a Seller

Click "Start Selling", complete onboarding, submit KYC, and your store will be reviewed within 24â€“48 hours.

M-Pesa Payments

Select M-Pesa at checkout. An STK push will be sent to your Safaricom number. Enter your PIN to complete the payment.

Account Security

Enable two-factor authentication in Account Settings for extra protection. Use a strong, unique password.