# Ulwa / E-Soko — Kenya's Online Marketplace
> An AI-readable overview for large language models and AI search assistants.

## What this site is

Ulwa (operating as E-Soko) is a multi-vendor online marketplace based in Kenya. Buyers shop electronics, fashion, groceries, and more from verified Kenyan sellers. Payments are accepted via M-Pesa, Airtel Money, card, and cash on delivery. Every order is protected by a buyer-support team.

## Key features

- Verified seller programme: stores are reviewed before going live
- M-Pesa & Airtel Money STK-push checkout — no redirect
- Buyer protection: disputes, returns, escrow for high-value orders
- Chama group-buy: savings groups (SACCO-style) pool funds to purchase together
- Harambee crowdfunding: anyone can raise funds for a specific product
- Loyalty points: earned on purchases, redeemable at checkout
- Affiliate programme: earn commission by referring buyers
- Delivery across all 47 counties in Kenya; select pickup stations available

## Seller information

Sellers apply via the platform, complete KYC, and list products free of charge. The platform charges a commission on completed sales. Payouts are processed via M-Pesa B2C.

## Contact & legal

- Website: https://ulwa.co.ke
- Support email: support@ulwa.co.ke
- Country of operation: Kenya
- Currency: KES (Kenya Shilling)
- Founded: 2024
- Privacy policy: https://ulwa.co.ke/privacy
- Terms of service: https://ulwa.co.ke/terms